THERE ARE A 4 WAY TO SAY “WHAT IS QUALITY”:
A. "Quality itself has been defined as fundamentally relational: 'Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs"
B. The quality of something can be determined by comparing a set of inherent characteristics with a set of requirements. If those inherent characteristics meet all requirements, high or excellent quality is achieved. If those characteristics do not meet all requirements, a low or poor level of quality is achieved.
C. According to Iso 9000: "Degree to which a set of inherent characteristics fulfills requirements." The standard defines requirement as need or expectation.
D. The totality of features & characteristics of a particular product( or service) which bear on its ability to satisfy stated & implied needs.
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